Originally posted on TED Blog:
Del Harvey is watching what you’re doing on Twitter. Head of the Trust and Safety Team at the social network, she develops ways to keep Twitter’s five million users safe. With that many people — sending 500 million tweets every day — dangerous things are bound to happen, she says at TED2014.
For Harvey, the day-to-day is hardly boring. “My job is to ensure user trust, protect users’ rights, and keep users safe — both from each other and, at times, from themselves,” she says. “The vast majority of activity on Twitter puts no one in harm’s way; my job is to root out activity that might. [At Twitter], a one-in-a-million chance happens 500 times a day.”
A tweet with exactly the same wording can be, in one situation, a threatening insult towards a stranger, and in another, just a friendly greeting between friends…
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